POLICIES

Cancellation/Rescheduling Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored for all guests, including package holders:

48 hour advance notice is required when canceling/rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 48 hours advance notice, a card on file will automatically be assessed a $50 no show fee for facials, massage & body treatments, a 50% no show fee for all other services, or entirely forfeit your voucher/gift certificate/special purchase.

NO-SHOWS

Anyone who forgets, incorrectly entered the appointment in their schedule, or misses their appointment for whatever reason will be considered a “no-show.” A no show fee of $50 for facials, massage & body treatments, or 50% of treatment value for all other services will be assessed to a credit card on file, for ALL missed appointments, or forfeit your voucher/gift certificate/special purchase.

The cancellation policy is in effect, regardless of reason for cancellation/rescheduling/missed appointment/no show, even if that reason is due to an illness/flu/covid/etc.

REMINDERS:

1. You will receive a confirmation email at the time of booking - PLEASE enter your appointment into your personal schedule at time of booking,

2. You will receive an reminder email 3 days prior to your appointment,

3. You will receive a reminder text 1 day prior to your appointment.

These are all courtesy reminders, but please do not rely on them as a replacement for making sure you arrive for your scheduled appointment.

LATE ARRIVALS 

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Should your ability to make scheduled appointments (including recurrence of rescheduling appointments with long stretches of non-attendance) become a recurring issue - Cristabel Spa & Wellness has the sole discretion to handle each situation on a case-by-case basis.

PERMITTED GUESTS

Cristabel Spa & Wellness is a safe and tranquil space for selfcare and is for all guests, with the exception of children. Minors aged 9 - 17 are permitted with an adult, ONLY when minor is scheduled for an appointment. At no other time are children of any age permitted, No Exceptions.  Should you arrive to an appointment with children, they will not be permitted into the space.  If you do not have other arrangements for your children your appointment will need to be rescheduled.  Your card on file will be assessed the full amount for all missed services.

We look forward to serving you!